2020 Ford Escape Reviews

My Escape broke down 3 times in less than a year. I was advised the battery was not charging or holding the charge properly and it just required a software update to repair the issue. However, the problem persisted. Dealer was great in attempting to fix the issue(s) in a timely fashion. Got rid of the Escape in Sept. Will stay away from hybrids for now until they get the bugs out of them. Spoke with a Ford Mechanic and was advised the Ford Escape is a regular visitor for repairs. But did say the 2.0 l gas engine, is a go too engine.

Just purchased 2020 Ford escape se already have a problem with the head lights and tail lights condensation and water in lights took back to dealer no help said this was normal paid 32,000 had it for 3 days verry upset by this makes my vehicle look verry cheap not happy with Ford dealer at all probably will never buy another ford. They should have fixed this problem years ago they know they have this problem with a lot of their vehicles.verry disappointed customer..

Have hated this car from the first mile. Heated seats are so hot they're not usable. When I put my car in park at lurches and turns on the parking brake. Says I didn't put the car in park. Doesn't alert that there's something behind me. I almost hit people. The car lurches when accelerating. Shifts hard from first to second gear. The window buttons are sharp and the chrome looking plastic peels off. Seal around liftgate fell off. Wasn't glued on! DON"T BUY THIS CAR!!!

Let’s start off with positives if this vehicle. At first glance, it’s very stylish and attractive. It drives great, smooth quick handling. The sound system is pretty good. The safety features are amazing. That’s pretty much it. Now let’s dig deeper. When I started To get to know the car I started to notice a lot of defects. The very first one was the A panel inside the vehicle. There was this big gap between the panel and the door seal exposing the head liner. It was a eye sore to look at. I went in and had it fixed because it was a know issue and they had to redesign the A panel. The new ones are a little better but not tight enough. Secondly and this one has been a huge one for me- headlights. The headlights have been replaced a few times and again, this is a known issue of the vehicle; the headlights get this filmy look on the inside of them. I hate it because it makes the car look older than it is and just ugly. Ford should be embarrassed. Another problem I have is the cup holder. I was detailing the vehicle one day and noticed that the bottom of the cup holder was broken. Where the cup sits, it was springy and fell down. Never has that ever happened to me with a vehicle. I am going to hold onto this car a little longer till I can sell it and trade it in for something that has better quality. No, it will not be a Ford.

I had so many issues with my 2020 Escape that I got rid of it when it only had 4,000 miles. Electrical and engine problems. Horn would honk when I would open lift gate and would not stop until I went to open driver door. Electrical problems were intermittent. Windows would sometimes open again after window was closed. Window control button was so sharp that I cut my fingers twice. Horn would sometimes honk for no reason at all. Car would beep when I opened the driver door and would not stop until I got in the car and closed the door. This happened for two days and then it stopped . One day the moonroof opened all by itself when I was driving down a highway. I had passengers with me at that time so they witnessed it. The engine would rumble at between 35 and 45 miles per hour. I was hoping to keep this vehicle a long time, but 4,000 was all I could tolerate. I traded it in for another make and I am so much happier. Driving should be an enjoyable experience, but the 2020 Escape did not deliver. Steer clear of that vehicle. Hopefully, Ford will get all of the problems resolved.

The escape is a very comfortable vehicle for even long drives. The seats are very comfortable and the adjustable lumbar support is great for the driver the technology on this model is excellent and its ability to park itself is a big bonus. It virtually drives itself with dynamic cruise control and lane centering turned on. I bought this car because of the hybrid engine and it has not disappointed. I get better than the EPA rated mileage and get close to 600 miles out of a tank of gas. The infotainment system is easy to operate, even when driving and the volume and tuning knobs are a satisfying touch for an old schooler like myself. Android auto works well, even if you do need a wired connection to the phone. The wireless hotspot was easy to set up and a great feature to have available for passengers. Nobody who has ridden in the back has complained about a lack of space, even though I am 6 ft tall and have the driver seat all the way back.

Horrible. I have been in to the dealer more times than I can count. My windows and sunroof won’t close consistantly. Ive had two windows crack for no reason and all has been reset several time. The car jerks at low speeds and the dealer keeps stating “they dont see anything wrong”. Add to that a liftgate that opens and closes when it wants, even if car is locked and I am nowhere in sight. Then we can add how the dashboard goes completely black meaning no odometer,gas tank level etc. Then there is the touch screen…always black and if touched randomly calls 911…again resets later still happening. Then there is the complete car melt down where every warning went off and the car died while driving. We will end with a seal around every door that is coming off and is on backorder…like everything else. Worst car ever and as a ford escape devotee…highly disappointed

I really like my escape for several reasons. Since its a compact SUV I can get really good gas mileage while still having the versatility of a hatch and higher ground clearance. The backseat is pretty spacious and the cubbies in the doors are helpful for storing things. The hatch is good sized and has a 12v outlet and a hidden spare with storage underneath the carpet which I use to keep bungee cords and such. There is also different driving modes you can use like normal, eco, sport, slippery, and sand or snow. Since it is a 2 wheel drive it's nice to have these options so it still maintains a certain amount of off road capability. Overall I really love my escape for its compactness, versatility and gas mileage. It's pretty sleek and smooth so it looks nice without being obnoxious or an eyesore. I am really glad I chose this vehicle since it has met and actually exceeded my needs and wants in a vehicle.

Left me stranded! Bought this fancy new car. At 700 kms I got a power train malfunction. Took it into the dealership. They were unable to fix it!! There was lots of back and forth between the dealership and the enginers at Ford. This happened again and this time the car stopped moving and I was unable to drive. This happened a third time and stopped working in a drive through! My car was in the shop for EIGHT weeks (not including the previous days) to rip out the motor and transmission to replace the park lock actuator. I have had my car back for 1 week. My dealership has been great but dealing with Ford Canada is awful. Very poor customer care from Ford Canada.

SO. There is actually a service bulletin about that hump that pokes you in the rear end in the middle of your heated seat! I had to print the service bulletin from the internet and take it to my dealer to get them to fix it, but they did fix it. Ford will NOT tell you about technical service bulletins, but to my knowledge, will cover issues for which a TSB has been issued. You can find out if your Escape qualifies using your VIN number. Google it. Good luck, fellow sufferers of sore hineys!

I love my 2020 escape se. But have had a few issues. Yes seat is hard, but I do love the heated seats. My back up camera was replaced and when my dealer installed the new one said the back up lines no longer were on the camera took to a different dealer turns out they didn’t sync it properly an hour later and worked great. Next issue I had was coming back from a long trip and my tailgate light was on pulled over and made sure to check everything nothing worked till I turned interior lights off then on. Did it a few times then stopped that, a month later all my interior lights came on and wouldn’t go off. Took right to dealer they fiddled with it a few min and said to make appointment I did but after it sat for about 10-20 min they went off let sit a few hours and they were still off. No issues, about a month later same issue dealer said it does like a system check when vehicle off. Now 2 days ago my interior lights won’t come on at all. Everything else works.. I don’t know what’s going on. I took right to dealer and now waiting to see what’s going on! Not sure I’ll buy another Ford.

I bought a new 2020 Escape titanium hybrid and as I am writing this I am sitting in the dealership for the 2nd time. The day I picked it up I could not take it home it would not go over 30 mph so they had to keep it and said they had to reset something and picked it up the next day. I should have went with my gut and said I do t want it! Now about a week later the hold brake says fault on the screen shut off the car and turned it back on and it worked then 2 days later the dashboard went blank, same thing turned off car and came back on. I would not recommend this car!! I know that ford just brought back the hybrid this year in the escape but I wish I would have waited a few years to buy one, to many bugs. Should have listened to friends and went with competitor not mentioning name but has a 4 in it they have not had any issues at all.

Have a drivers seat comfort issue. A pronounced lump in both the lower and seat back. Dealer said never had complaint before, however I found several on line complaints of issue. It’s related to heated seat connectors and wire lying directly under the seat cover. Ford issued a technical service bulletin to replace bottom cushion that dealer salesperson was unaware of.Lower seat cushion was modified by local auto aplostry shop but backrest still an issue. There is a horizontal bar that the seat over is attached which runs across the lower backrest buried in the crevice of the lower and backrest seat cushions which is still felt when sitting in the seat. Currently working on resolving that issue.

Myself and 5 or 6 other owners have noted that the Titanium Hybrid will suddenly and for no apparent reason display a "Stop Safely Now" message on the dash and slow to a crawl. If you stop, the engine dies and it will not start again right away. Multiple owners have taken them to dealerships with ' no idea' being the response. Frankly, until Ford sorts out the hybrid drivetrain issues it may be best to wait. I know this is 'version 1.0' problem, but hopefully they fix it fast!

Honestly??? I don’t recommend it I bought a 2020 Ford Escape Titanium hybrid 1st bad thing... They drove my car from a dealer in SFO wich means.. I DIDNT GET A 0 mile car new? 2nd.- i choose a car Titanium because all the gadgets stuff but the wireless charger?? Didn’t come with my car(Seller said is optional)? 3rd.-Back up camera problems 2-3 times a day get blurry? 4th.- Screen goes black sometimes just turn of? 5th.- Rear Window trim from the driver side just poop up ?i had to use crazy glue 6th.- Steering wheel feels like is rubbing plastic everytime i steer and some kinda vibration shows up in my feet's?kinda scary 7th.-Using the FordPassConect App it will drain you phone battery also it will burn your phone Have i tryied to take it to the dealer???Yess and i have to wait for them?it’s sad to have problems with a new car and i wanna return it. You guys think is possible???

I just bought a 2020 Ford Escape SE it had 70 miles on it and have had problems since the day after I pulled off the lot.Whole car vibrates when shifting gears and it shifts hard and it continues to vibrate the whole time I’m driving. Also when my foot comes off gas sometimes it speeds up. My screen doesn’t work right, sometime the volume will be all the way up no sound have to cut car off to get it to work. Dealership told me all Ford Escapes on the lot are doing the same thing and there is nothing they can do for me that until Ford can figure it out! Never will I get a Ford again!

This vehicle has yet to have any problems. Since it is a hybrid, it can switch from electric to gas at any time, this really helps my gas mileage and how much I am saving on filling up with gas. This car also has lots of safety features such as blind spot detection. This really helps me when I am driving through town with other drivers and trying to navigate lanes. It also tells me how many people have their seat belts on, so I can always make sure my family is wearing their seat belt and being safe! I highly recommend this car to anyone who has a family.

Officially have had the car for a few weeks, and I love it so far! I would've never thought I would choose a ford, but the company was offering so many incentives and I was able to get everything I wanted in a vehicle for a fair price. I have no issues so far. It seems to be a reliable, safe ride that handles wells both in the city and highway. There are a ton of safety features, but my favorite is adaptive cruise control that automatically adjusts my speed to the traffic in front of me. It is an extremely spacious and comfortable car. I love the heated seats and the remote start from my phone which are both perfect for NY winters. All in all, I give it 5 stars.

I have just over 500 miles on my 2020 Escape Titanium Hybrid AWD and am averaging 45MPG. I'm curious to see how it does in warmer weather! So far, excellent vehicle that I highly recommend. The Auto Park feature is impressive - no need to touch the gas, breaks, gear shift, or steering wheel. Headlamps are noticeably bright and auto-high beams are new to me and work great! Seats are very comfortable and interior is nice! The Sync 3 infotainment system is excellent because it is so easy to use. The B&O stereo system has a much improved sound quality especially when streaming music through my wireless phone. I get a lot of compliments on this car and they are well deserved. Road handling is impressive as well!

Amazing vehicle. Seat warmer, back up cam, many electric features. Vents in rear seats to ensure they are warm/cool. Back seats fold down for more room. Roomie trunk with spare tire beneath floor. Interior is amazing and clean. Spilled milk from infant bottle just wiped right off and didn't soak into seat. Headrests are very comfortable. Driver seat adjusts electronically and you can control just about everything from steering wheel; music, press speak button to make calls, texts, get directions with GPS. Has 6 months of Sirius XM.

I absolutely love this vehicle. It is the perfect size and large enough to pack items for a trip, yet small enough to be convenient and cost efficient. The car drives well and I love the features such as crash alert (when someone breaks ahead of you) and it drives very smoothly. Not only do I love driving it and feel safe, it looks sharp and classic from the outside as well. The mileage is amazing and makes for a perfect vehicle! I also feel as though it drives decently through all different weather conditions including snow, ice, rain and so on. This car also has the feature that allows you to start your car from the ford app which is amazing, especially in the winter time when your car is freezing and iced over. Being able to start my car on the app from a good distance away is so very convenient. The chairs in the back also fold nicely to allow for more room, say if you were moving, I was able to pack my car full of my belongings when I moved from city to city. The sporty model of this car cannot be topped. I am a young female who finds this vehicle to perfectly match my lifestyle. It is large enough to allow me to feel safe on the road and compact enough to easily maneuver roads and tight parking lots. I love how the app can give you information on the cars fuel level, windshield fluid level, oil change and so on.

We bought a new 2020 Escape S FWD model in June 2020 after renting a 2019 while our car was in the body shop and loving the rental car. It's been nothing but problems ever since. First visit to the dealer with a long list of problems was in July just a month after purchase, and and none of the items were fixed because they wouldn't happen while at the dealership. Took it back for a second visit in December, and my wife noticed a knocking noise coming from the engine while on the way to drop the car off. The service manager heard the noise, and said that there was no oil in the engine, this after it was checked and completely full a week or two before that. Long story short, turns out there was a bad pin in cylinder number 1 that worked loose and was rattling inside of the cylinder against the piston. After having our "new" car over 7 weeks, they replaced the engine and updated a couple items on factory recall. All of the electronic problems that were there before they replaced the engine are still there, and we're in the process of getting a refund through an attorney because this car qualifies for it under the California Lemon Law. This car is a complete piece of junk, and the last Ford product we will ever buy.

My vehicle is fun to drive. It has pick up and handles nicely on the freeway. The backseat is roomy enough for my two children (one in a booster seat). The back hatch has plenty of room for groceries, sports gear, etc. The trim features heated leather seats, the touch screen display for the rear camera and other application is very clear and easy to use. I love the full moon roof. The ford app allows me to start the car and lock/unlock doors with my phone. The displays are all clear and easy to see and use,

The ford escape is a recent purchase. I only have 1000 miles on it so far. I am pleased with it is design and color. Ford also has a bunch of videos online that help you familiarize yourself with the car. I suggest watching every one of them because I learned a great deal about my vehicle by taking the time to do so. The videos are very efficient, most running less than a minute highlighting the various features. The one thing that I am concerned about is that I have had various warning lights come on. As mentioned previously, I only have 1000 miles on the car. The reason I purchased a new car is so that I would not have to worry about maintenance. I have an appointment to have it looked at, but it is taking me a week to get in. I am hopeful that it is just a computer glitch that can be recalibrated, but am anxious until I know for sure. I will certainly be keeping a record of all of the warning lights as they appear to make certain that the issues are addressed properly. I have faith in the ford name, and hope that they do not disappoint. Stay tuned.

I bought the Titanium hybrid and it has been in the shop 5 times in the last 30 days. I haven't even made the first payment yet. I wish they were all the same reasons but it has been 5 different things. Went to pick it up and it would not go over 35 MPH then the Auto hold fault, display screen went blank, GPS radio screen went blank, rear wipers went on for no reason, Screen went from radio to phone while driving. I have contacted ford several times and they will not return my call. Previously owned a Hyndai but they did not have Hybrid. Ford does not seem to care after the car is sold!!

No I can not recommend, though it has potential. The power train and gas mileage are fantastic. But the shell they put on top is just awful, rattles, roof line pulling loose around edges, door switches come loose, careful might cut a finger. Backup camera is a maybe will work maybe not, "last trip to dealer says recall in the works" dash display has trouble starting up sometimes. Sun roof rattles and makes so much noise I am afraid it will implode 1 day. Make sure dealer is nearby and you have a extra car to drive if you purchase one of these.

This car hits a very important part of the market. We travel often and this vehicle is large enough to pack all of our needed belongings into to travel and still get amazing gas mileage. Only complaints I would have would be of the autonomous-ish features, but that is expected as it is a new technology. We have had one recall in the form of the back-up camera, but it was covered under warranty and fixed swiftly. This vehicle is great for traveling and in town use. It fits the market in a special place where people can travel with the vehicle and bring things with them, all while keeping great gas mileage. Secondly it is usable in town in tight areas as well, due to its size. Great for exploring new areas as it is small and gets great gas mileage, again. The panoramic roof has allowed us to take many pictures and observe many things that most are not able to, also!

Our 2020 ford escape titanium is fantastic. 2.0 engine and you have the ability to change from normal to eco to sport etc for how you want the vehicle to drive. Ok fuel mileage, averaging at approx 25 mpg; not great, not terrible. Very comfortable with memory seat settings. Good size; we moved from a focus and this one has a little more storage and sits higher up so it is easier to get in and out and easier to get our small dog in and out of his back seat booster seat. Has all the bells and whistles, even parks itself. There is a fb group called 2020 escape owners discussion group so that has helped a lot in hearing others experience with the vehicle. We bought ours with 7,000 miles on it so we figure if there were any bugs, they were already addressed. Purchased the weathertech floor mats, which are great. The back seats even move forward and back, the same way front seats do!! Interactive onboard screen for radio, navigation, phone/Bluetooth and so much more. Really enjoy our new to us vehicle.

I love my escape and all of the features that come along with it! I have a beautiful moon roof but it only actually opens the same as a sunroof if that matters to you. The only problem I have had with my 2020 escape is the screen has cut out about 3 times within a couple months in the summer. I assume it got too hot for it to handle however that should've been considered in the design. The last thing I also have noticed is on my window switch the chrome is already starting to peel. Other than those two things the car drives and runs great and is spacious enough for our growing family.

The drivability of the car is fantastic. Handles great! I could drive the car with one finger if I needed to. Seats are comfortable. Se model has heated seats. The ability to control the car via the ford app is great. I can start my car, lock & unlock, and pay my car's monthly bill from the ford app. Interior is very sleek and in-style. Air control and outlet in back seat. In-car tablet is a little wonky but gets the job done. Overall, a very good car. 8/10.